Privacy policy

When you create and use your account, we collect the following categories of information:

Account details you provide:

• Full name, email address, and phone number
• Country of residence
• Profile information you choose to add

Transaction records:

• Deposit amounts, wallet addresses, and confirmation hashes
• Investment plans purchased and maturity dates
• Withdrawal requests and processing history
• Referral activity and commission credits

Technical data:

• IP address and browser type for account security
• Login timestamps and session activity
• Device information for fraud prevention

Your data is used exclusively to operate and protect your account:

• Account operation: Processing deposits, investments, earnings calculations, and withdrawals.
• Communication: Sending official transactional emails about account activity — registrations, deposits, maturity notifications, and balance adjustments.
• Security: Monitoring for unauthorized access, fraud prevention, and enforcing our terms of service.
• Compliance: Responding to lawful requests from regulatory authorities where required.
• Improvement: Analysing anonymized usage patterns to improve our platform and user experience.

There are lines we will never cross:

• We do not sell your personal data to third parties — ever.
• We do not share your data with advertisers, data brokers, or analytics firms.
• We will never ask for your password by email, phone, or any communication channel. If you receive such a request, it is fraudulent.
• We do not use your transaction history for marketing purposes or share it with external partners.
• We do not store complete credit card numbers, bank account details, or government identification documents.

We retain your data only as long as necessary:

• Active accounts: All account data is retained while your account remains active.
• Closed accounts: Transaction records are retained for 5 years after account closure to comply with legal and regulatory obligations.
• Security logs: IP address and session logs are retained for 12 months for security purposes.
• Email logs: Communication records are retained for 3 years.

After retention periods expire, data is securely deleted or anonymized. You may request earlier deletion of non-essential data at any time.

We use only essential cookies:

• Session cookies: Required for authentication — these keep you signed in during your visit.
• CSRF tokens: Security cookies that protect your account from forgery attacks.
• Preference cookies: Remember your display preferences (if set).

We do not use tracking cookies, analytics cookies, or advertising pixels. We do not integrate with third-party analytics services that track your behavior across websites.

We work with a limited number of trusted partners:

• Payment processors: Blockchain networks process your deposits and withdrawals. Transaction data on public blockchains is visible to anyone.
• Email service: Our transactional email provider processes recipient addresses and message content solely for delivery.
• Hosting infrastructure: Our servers are hosted in ISO 27001-certified data centers within the European Union.

All third-party providers are contractually bound to process data only according to our instructions and to maintain confidentiality and security standards that match our own.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at the address below. We will respond within 30 days as required by applicable law.

You can manage your profile details in your Account settings at any time. For privacy-specific requests, you have several options:

• Update your details: Log in and navigate to Account → Settings to update your name, email, phone, and country.
• Request a copy of your data: Contact us at support@exusholdingspro.com to request a complete export of all data we hold about you.
• Request data deletion: Email us to request deletion of your account and associated data. Note that some transaction records must be retained for legal compliance.
• Data Protection Officer: For formal privacy inquiries, contact our DPO at dpo@exusholdingspro.com.

We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 calendar days.